Hospitality Emergency Department

Question: Discuss about the Report for Hospitality of Emergency Department. Answer: Staff to client relations Staff to customer relations is an important aspect that will help the business endeavor to prosper and become successful. Staffs need to cater to the need of the customers. It is important that is understood in this case. The staffs make sure that top quality service is provided to the customers. The staffs are made to talk in a polite and gentle tone to the customers, and it is important they make sure that customers are provided proper seating arrangement. The queries of the customers are duly met by our staffs. It is kept in mind that the issues are promptly addressed by our employees and they are given proper attention and care. The needs and requirements of the customers are met and the food is served on time without delaying it unnecessarily. Individuals with pleasing personality are selected as staff since they need to cast a good image in the eyes of the customers. The communication skills of the staffs are given priority so that there is no miscommunication between staff and the customers. How to monitor the effectiveness of a roster? It is important for the manager to monitor whether the roster is effective or not. It is important for the manager to scrutinize whether the roster is able to achieve its target. The manager has to keep track and verify whether the roster is suitable for the organization. There are certain simple and fundamental steps that manager needs to take to review the effectiveness of the roster. Some of them are: Monitor the floor and employees available at duty One of the ways that the manager can review the effectiveness of the roster is by monitoring the floor of the restaurant and scrutinizing that employees are present at the assigned time. It helps to conduct a check as to whether the concerned staffs are present at the place of work at the assigned time. This will help the company to conduct the business during the busy peak business hour (Moore, 2014). Checking the attendance register The manager needs to conduct a regular check of the attendance of the restaurant. It is important for the manager to check the login and logout time of the staffs. It is important for the manager to review this to see if the staff is being punctual or not. It will help to see if there are points of deviation and will help the manager take necessary steps in adverse situations (Zeithaml et al. 2012). 6. How to improve roster development process? Managers have an important task of developing and improving the roster. Developing the roster helps the schedule to be flexible and allows the manager to overcome the shortcomings and the flaws in the existing roster. There are some ways that can be used for developing roster. Conducting personal communication with employees Managers need to conduct personal interview with employees to understand the effective and appropriateness of the current roster. The communication helps the manger to understand the effectiveness of the roster. It will help the manager to understand the grievances and the issues faced by the employees regarding the schedule. There could be certain issues, which employees might face regarding their shift timings and this could hamper the functioning of the organization. Therefore, the manager needs to do a qualitative study by communicating with the employee regarding the shift timing and consequently review the effectiveness of the current roster. Points of deviation can be addressed and the remedial measures can be applied (Nazari et al. 2016). Amending the current roster Another way that rosters can be improved is by making the rosters flexible for the employees. After communicating with the employees, it is important for the manager to address the issues of those employees that face difficulty with the current roster. By amending the current roster, it helps the roster to avoid rigidity. Therefore, it is important that managers amend and make the necessary changes according to issues faced by employees (Nazari et al. 2016). Reference List Eather, B., Malica, E., Walton, C., Hollmann, P., Kwong, W. (2015). Roster process review: a case study on the implications of preliminary findings.Australian Health Review,39(4), 467-469. Moore, K. (2014). Improving communication between emergency department staff: Kate Moore describes the development of an interactive website on which staff can check the roster and communicate with each other.Emergency Nurse,22(2), 29-36. Nazari, E., Sarafraz, A., Amini, S. N. (2016). The Effect of Key Factors of Knowledge Management Success on improving Customer Relationship Management (Case study: financial and credit institutions of Parsabad).International Journal of Humanities and Cultural Studies (IJHCS)à ¢Ã¢â€š ¬Ã¢â‚¬ ¹ ISSN 2356-5926, 915-923. Zeithaml, V., Berry, L., Parasuraman, A. (2012). Customer Relationship Management: Concepts and Cases.CUSTOMER RELATIONSHIP MANAGEMENT: CONCEPTS AND CASES,130.